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Privacy and Cookie Policy

1.    Introduction to this Policy
1.1    This website is brought to you by Idwal Marine Services Limited (“we”, “us” or “our”). We are a company registered in England and Wales under company number 07302506 and have our registered office at 1 Caspian Point, Caspian Way, Cardiff, CF10 4DQ.
1.2    We take the privacy of our website users very seriously. We ask that you read this Privacy and Cookie Policy (the “Policy”) carefully as it contains important information about how we will use your information. By accessing or using this website you agree to be bound by, and comply with, this Policy and the documents referred to in it (including our website terms and conditions of use available at If you do not agree with or accept this Policy, you should stop using this website immediately.
1.3    We may update this Policy from time to time in accordance with clause 14 below.
1.4    For the purposes of the Data Protection Act 1998, we (Idwal Marine Services Limited) are the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your Personal Data).
1.5    References in this Policy to “Personal Data” and “Processing” shall have the meanings given under the Data Protection Act 1998.

2.    Information we may collect about you
2.1    We will collect information about you when you visit our website or do business with us whether through our website or otherwise. This information may include some or all of the following (the “Information”), each of which may constitute or include Personal Data:
2.1.1    your name;
2.1.2    your contact details including postal address, email address and telephone number;
2.1.3    your payment details; and
2.1.4    other information we request from time to time to enable us to provide our website and  any goods and/or services to you.
2.2    We may also monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to and for how long, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. See clause 13 below for further information on our use of cookies.
2.3    Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide goods and services and to improve and personalise our service to you.

3.    How we use your Information
3.1    We will use your Information for the following purposes:
3.1.1    to help us identify you and any user accounts you hold with us;
3.1.2    administration of your account and any goods or services you order from us;
3.1.3    research, statistical analysis and behavioural analysis;
3.1.4    customer profiling and analysing your purchasing preferences;
3.1.5    marketing (see 'Marketing and opting out' below);
3.1.6    fraud prevention and detection;
3.1.7    billing and order fulfilment;
3.1.8    credit scoring and credit checking (see 'Credit checking' below);
3.1.9    customising this website and its content to your particular preferences;
3.1.10    to notify you of any changes to this website or to our services that may affect you;
3.1.11    security vetting; and
3.1.12    improving our services.

4.    Your consent
By submitting your Information you consent to the Processing of that Information as set out in this policy.

5.    Marketing and opting out
5.1    We and our group companies may wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please let us know by sending an email to If you agree to us providing you with marketing information, you can always opt out at a later date (see below).
5.2    We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please let us know by sending an email to If you agree to us providing you with third party marketing information, you can always opt out at a later date (see below).
5.3    We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please let us know by sending an email to
5.4    You have the right at any time to ask us to stop processing your information for direct marketing purposes. If you wish to exercise this right, you should contact us by sending an email to giving us enough information to identify you and deal with your request.

6.    Disclosure of your information
6.1    We may disclose your Personal Data to:
6.1.1    other companies within our group;
6.1.2    our agents and service providers;
6.1.3    credit reference agents (see 'Credit checking' below);
6.1.4    law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
6.1.5    our business partners in accordance with the 'Marketing and opting out' section above.
6.2    If our business is sold or integrated with another business your Information may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

7.    Keeping your Information secure
7.1    We will use technical and organisational measures in accordance with good industry practice to safeguard your Information.
7.2    While we will use all reasonable efforts to safeguard your Information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Information that is transferred from you or to you via the internet.

8.    Monitoring
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

9.    Credit checking
To enable us and other companies in our group to make credit decisions about you, and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.

10.    Information about other individuals
10.1    If you give us information on behalf of a third party, you confirm that the third party has appointed you to act on his/her/their behalf and has agreed that you can:
10.1.1    give consent on his/her/their behalf to the processing of his/her/their Information;
10.1.2    receive on his/her/their behalf any data protection notices; and
10.1.3    give consent to the transfer of his/her/their Information abroad (if applicable).

11.    Overseas transfers
The Information you provide may be transferred to countries outside the European Economic Area ('EEA') that do not have similar protections in place regarding your data and restrictions on its use as set out in this Policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your Information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your Information you consent to these transfers for the purposes specified in this Policy.

12.    Your rights
12.1    If you are an individual, you have the right (subject to the payment of a small fee) to request access to Personal Data that we may process about you. If you wish to exercise this right, you should put your request in writing to us giving us enough information to identify you and deal with your request.
12.2    We want to ensure that Information we hold about you is accurate and up to date. If any of the Information that you have provided changes or if you become aware of any inaccuracies in such Information please let us know in writing giving us enough information to identify you and deal with the change or correction (as applicable).

13.    Cookies
13.1    Our website uses cookies to distinguish you from other users of our website. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and allows us to:
13.1.1    provide you with a good experience when you access our website:
13.1.2    improve our website: and
13.1.3    compile statistical reports on website visitors and website activity.
13.2    You can set your browser not to accept cookies if you wish, however please note that some of our website features may not function if you remove cookies from your browser.
13.3    For further general information about cookies please visit or

14.    Changes to this Policy
14.1    We keep this Policy under regular review and may change it from time to time. If we change this Policy we will post the changes on this page, and place notices on other pages of the website as applicable, so that you may be aware of the Information we collect and how we use it at all times. You are responsible for this Policy to ensure you are aware of the most recent version that will apply each time you access this website.
14.2    This Policy was last updated on 1st July 2016.

15.    Links to other webistes
Our website contains links to other websites. This Policy only applies to this website. If you access links to other websites any Information you provide to them will be subject to the privacy policies of those other websites.

16.    Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to or you can write to us at Idwal Marine Services Limited, 1 Caspian Point, Caspian Way, Cardiff, CF10 4DQ, or call us on +44 (0)2920 446 644